Thanks to its 3PL partnership with Evans Distribution Systems, Bon Bon Bon workers can fill orders more quickly than was possible previously. One reason is Evans’ technology, which oers a step-by-step guide for processing orders.
Bon actually offered this capability years ago, but it didn’t have the back-end operations ironed out. Now, through its partnership with Evans, Bon Bon Bon will be able to offer this feature to its customers, while also being con dent it will work operationally.
it easy for them to work ef ciently, as they don’t have to gure out how best to process each order before they begin lling them. This is key, as the faster rate at which orders are lled means customers have a longer time to enjoy their handmade bon bons, Rodriguez says. The speedier processes are especially valuable with larger orders. Previously, handling a very large order could delay other orders. Now, Bon Bon Bon is able to manage all sizes of orders at the same time. Being able to accept more large orders, instead of being constrained by operational limitations “is largely bene cial,” Rodriguez says. TACKLING NEW CHALLENGES As soon as the two companies were up and running with regular orders, they began working on new opportunities, Rodriguez says. One was developing an effective pre-sale system. This allows customers to, for instance, place Valentine’s Day orders in January, but delay shipment until early February. Later in 2024, Bon Bon Bon plans to release two new extensions to its website. One is a “box builder.” This will allow customers to select exactly which bon bons they want in their box. Bon Bon
For instance, team members needed to learn what an order would look like, operationally, if it included multiples of one item, plus an item from another category or a gift card. Similarly, if a customer ordered a box of bonbons with one tape design and another box with a different tape design, Bon Bon Bon and Evans needed to understand how the person packing the order would know which design went with which box. “We were able to work together on that,” Rodriguez says. “It was a collaborative effort.” The Evans team needed to make sure the processes were functional, while also taking care that Bon Bon Bon’s website would be customer-friendly and provide a strong user experience. Through their combined efforts, the companies ultimately improved both the customer experience and internal operations. MORE EFFICIENT ORDER PROCESSING For example, orders can be lled more quickly than was possible previously, even with Bon Bon Bon’s dedicated internal team. One reason is Evans’ technology, which offers a step-by-step guide for processing orders. The systems in place for the ful llment and packing teams make
BUILDING LARGE AND CUSTOMIZED ORDERS
Bon Bon Bon and Evans also are working on a large-order builder. Customers placing large—often custom— orders will be able to complete their transactions with several clicks. If Bon Bon Bon was working with any other company, management probably would be more nervous about embarking on multiple new initiatives at the same time. “But Evans has already proven to us that they can handle it and that they’re willing to gure out how we can offer these things,” Rodriguez says. The Bon Bon Bon team hails from across the city, as well as the world, and they are united in their belief that good people deserve good chocolate, Rodriguez says. “The Evans team has joined our efforts in accomplishing this mission in the most genuine and collaborative way,” she adds. n
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