THE FUTURE OF THE AUTOMATED SUPPLY CHAIN
Automation is revolutionizing warehouses and transforming the future of supply chain operations, while AI drives smarter forecasting, streamlined planning, and greater efficiency. To harness these advancements, organizations need a strategic approach that includes robust governance and well-managed data to ensure sustainable, cost-effective growth.
T he future of the automated supply chain hinges greatly on artificial intelligence. AI is the top digital investment priority for more than one-quarter of North American supply chain professionals responding to a recent Gartner survey ( see chart ). Behind this interest is the promise AI holds for many supply chain organizations. “AI-enabled automation shifts supply chains from reactive to proactive and predictive,” says Sudhir Balebail, product
BY KAREN KROLL
management leader, order management, IBM Sustainability Software. Leveraging traditional AI technologies, such as machine learning, along with newer solutions like generative AI to process vast quantities of data can provide visibility, insight, and recommendations. The result? “Better resiliency, increased agility, and optimized operations,” Balebail says. For example, AI can provide real-time inventory snapshots, enabling smarter replenishment and minimizing over- and under-stocking.
February 2025 • Inbound Logistics 27
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