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BUILDING BLOCKS
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“ Communicate your rationale. Something about leadership that people often get wrong
“ Empathy. Especially in a fast-paced, automation-driven field like ecommerce logistics. The pressure to move quickly and efficiently can sometimes make leaders focus solely on metrics and processes, but fostering a culture of empathy and listening is critical for long- term success. In international returns management, where operations are complex and customer expectations are high, a supportive and inclusive environment allows team members to confidently share when something has gone wrong or could be improved. Empathy isn’t just a soft skill, it’s a business asset that enables growth. ”
is seeking others’ input on a plan or initiative, but then ultimately going with their originally
planned direction without providing any rationale. It’s important for leaders, especially in these situations, to explain why they are taking a specific approach. ”
–ART VAN DER STUYF Director of Supply Chain Strategy, iGPS Logistics
–HELEN SCURFIELD CEO, Global Returns, Asendia
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SPEED TO ACTION: The healthcare supply chain must be able to quickly turn data into actionable insights. This means constantly looking for ways to reduce costs and respond swiftly to changes to ensure effective patient care. MAXIMIZE TEAM OUTPUT: With ongoing labor and talent shortages in healthcare supply chains, organizations need to focus on attracting, developing, and retaining talent. BUILD WITH THE FUTURE IN MIND: Invest in the future of healthcare and design integrated systems that can adapt to changing needs across the continuum of care. –EMILY GALLO SVP and General Manager, Cardinal Health OptiFreight Logistics DECODE THE HEALTHCARE SUPPLY CHAIN
“ Communication, coordination, and collaboration will always be the foundation of seamless supply chain management. Efficient communication with stakeholders ensures alignment, coordination drives operational flow, and collaboration fosters strong partnerships. Together, they enhance visibility, reduce disruptions, and create a more agile, responsive, and resilient supply chain built for today and tomorrow. ”
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–FIKRET ERSOY Chief Commercial Officer, PSA BDP
February 2025 • Inbound Logistics 41
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