GOODQUESTION Readers Weigh In
Can We Ever Fully Trust AI in Supply Chain Management?
YES
Don’t Hand Over the Keys
ARTIFICIAL INTELLIGENCE CAN ABSOLUTELY BE TRUSTED, especially for tasks like inventory, sorting, and forecasting. However, it will always need guardrails. “Human in the loop” oversight ensures decisions align with company goals and mitigates risks, while manual overrides help handle complex or nuanced situations. –Guy Yehiav President, SmartSense by Digi YES, WE CAN TRUST AI—BUT NOT BLINDLY. In supply chain management, common AI tasks include forecasting and planning. Like humans, AI can express varying levels of confidence in its outputs. It’s up to humans to judge whether the reported confidence level is sufficient. That threshold varies by context—95% confidence might be acceptable for route optimization, but not for prescribing medication.
AI in supply chain management isn’t about blind trust —it’s about smart integration. AI enhances human decision-making, but it requires quality data and expertise. The key isn’t trusting AI alone, but combining it with human insight for smarter, faster decisions. –Jeff Metersky VP, Solutions Strategy, GAINSystems Trusting AI in supply chains isn’t about handing over the keys —it’s about building a smarter set of co-pilots or agents. Blind faith? No. Informed reliance? Yes. The winners won’t be those who fear AI, but those who train it to drive with guardrails. In supply chain, it’s not “man vs. machine”—it’s “man and machine” that together win the race.
–Darpan Seth CEO, Nextuple
expertise. This hybrid approach ensures that while AI drives efficiency and innovation, human judgment is always present to manage nuances and unforeseen challenges. Ultimately, trust in AI will grow with transparency, accountability, and continuous improvement. –Brian Weiss CTO, Hyperscience AI IS ALREADY HELPING to make better decisions across inventory and supply chains, but trust comes from results. When AI helps you avoid overstocking or missing a delivery window, you trust it a little more. It’s not about blind trust. It’s about earned confidence, built with every smart decision. –Ben Hussey Co-CEO, Katana Cloud Inventory
EVENTUALLY
AI HAS ALREADY PROVEN HELPFUL in tasks such as supply planning, transportation optimization, and factory scheduling. But we haven’t even scratched the surface of how AI can be used in SCM, and we will have to explore and test many new AI use cases before we can fully trust and rely on AI as the sole solution to SCM. –Ashton Roberts Manager of Supply Chain and Analytics, Bragg Live Food Products FULL TRUST IN AI IS A GRADUAL JOURNEY. AI models are only as good as the data they are trained on, and they require constant refinement and oversight. The power of AI must be combined with human
–Milan Luketic Chief Technology Officer, Birdseye Security Solutions
YES, AI CAN AND SHOULD BE A TRUSTED TOOL for managing supply chains by offering improved visibility. Gartner predicts that by 2028 AI agents will power 25% of supply chain KPI reporting. While AI provides visibility, when coupled with process intelligence (PI), companies gain even more trustworthy data-driven capabilities for better decision-making. –Kerry Brown Transformation Evangelist, Celonis
6 Inbound Logistics • May 2025
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