GOODQUESTION
Always Proceed With Caution
TRUST BUT VERIFY
A “TRUST BUT VERIFY” APPROACH is recommended. Treat AI as a co-pilot rather than an autopilot. Use AI to enhance human decision-making rather than replacing humans entirely. Prioritizing explainable and auditable AI models is crucial to ensure transparency and accountability. Most importantly, humans must remain in the loop, especially for strategic or ethical decisions. –Ravi Bommakanti Chief Technology Officer, App Orchid IT WOULD BE EXTREMELY DIFFICULT to ever fully trust AI in supply chain management, but that can also be true of any source of information or transaction. You should continue to know and understand your space and make sure you have verification methods in place. –Felix Vicknair Vice President of Supply Chain Solutions, Kenco FULL TRUST REMAINS ELUSIVE due to inherent risks like data bias and system errors. Human oversight and continual evaluation are vital to mitigate these risks, ensuring AI complements human expertise effectively rather than replacing it entirely.
We can’t fully trust human intelligence—so why should we fully trust AI? In all seriousness though, AI is only as good as the data it’s working from and the humans who are teaching and training it how to operate. Garbage in, garbage out is an old adage, but it still applies in the AI era. You need strong data sources and experienced team members to make an AI application worthwhile. –Josh Dunham CEO and Co-founder, Reveel Can you fully trust the internet? There is good info on there, but there’s also a ton of misinformation. The same goes for AI—it’s a tool, not necessarily the truth. AI can supercharge supply chain management, but it can also amplify errors and bias. We need to question, audit, and push for transparency. Real leadership is harnessing AI’s power while keeping human judgment in the driver’s seat. –Tara Milburn President and CEO, Ethical Swag
supply chain tasks, it depends on skilled support for complex issues. It can spot patterns, reference past solutions, and suggest actions. But it also flags problems, empowering experts to step in and resolve them. –Peter Anderson Global Supply Chain Lead, Genpact
are always holes in an algorithm. AI lacks human critical thinking and experience that cannot be replaced. Customers need to trust they are working with account executives who care about their shipments— something an algorithm cannot do.
–Ryan Kean CIO, Total Quality Logistics
NO
WE MAY NEVER FULLY TRUST AI to completely manage the supply chain, but that’s a good thing. Human oversight ensures we apply judgment, context, and creativity where AI can’t. –Jennifer Chew VP of Solutions and Consulting, Bristlecone
NEVER EVER, as long as the word “artificial” applies to the intelligence. Trust is kept whenever mistakes made (which is inevitable) are owned up to and compensated for. Will an AI system do that? Never ever. AI is not a person in law or fact. Trust along the supply chain is necessary; but it is a mutual understanding maintained between humans. If I trust a machine, will it trust me? –Dr. Darren Prokop Professor Emeritus of Logistics, University of Alaska Anchorage AI BASES DECISIONS OFF ALGORITHMS. While this can be a powerful tool and create efficiencies while eliminating human error, there
–Mat Witte CEO, ORTEC Americas
ONLY AS SUPPORT
AI CAN BE INVALUABLE in areas like demand forecasting and inventory optimization. But it isn’t perfect and can misinterpret trends and results. It doesn’t serve as a substitute for human-decision making, but a powerful tool to assist the process. –Art Van Der Stuyf Director of Supply Chain Strategy, iGPS Logistics AI IS THE STUDENT ; workers are the teachers. While AI handles most
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May 2025 • Inbound Logistics 7
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