1 ECHO GLOBAL LOGISTICS 2 HUB GROUP 3 KENCO 4 SEKO LOGISTICS 5 SUNSET TRANSPORTATION 6 WERNER 7 DHL SUPPLY CHAIN 8 UPS SUPPLY CHAIN SOLUTIONS 9 RYDER 10 R2 LOGISTICS AND THE WINNERS ARE:
These third-party logistics providers made the cut, earning your votes by dishing out top-notch customer service and helping you save dough. TOP 10 3PLs: READERS’ CHOICE EXCELLENCE AWARDS
S hippers have rolled with supply chain disruption and upheaval for the past two years and turned to third-party logistics (3PL) providers for support and service in a pinch. The 3PLs grabbing a Top 10 3PL Excellence Award delivered—and then some. Casting nearly 12,500 votes, our audience has dished it out: These are the service providers who are tops when it comes to reliability and responsiveness. The 3PLs on this short list have helped shippers weather uncertainty and unpredictability, overcome material shortages and capacity concerns, and scale the peaks and valleys of demand volatility. Readers often name “customer service” and “excellent communication” as reasons for voting for the 3PLs on this list. Many survey takers laud the top spot holders for going “above and beyond.” For example, a customer service manager at harvesting equipment manufacturer Oxbo International says of Echo Global Logistics, “They accomplish whatever we ask without question.” And an operations supervisor at Monk Fruit Corp. adds about the 3PL, “They always provide detailed answers to questions; overall they’re just awesome.” Hillsdale Fabricators, which delivers complex structural steel projects, praises Sunset Transportation: “They go above and beyond in assisting with preconstruction, last-minute shipping changes, permits, and discussions with municipalities.” These award-winning 3PLs help shippers get the job done, with meticulous attention to detail and the ability to troubleshoot as needed.
Getting materials and products where they need to be is no easy feat when supply chain disruption is a staple. By managing just a slice or all of a shipper’s transportation and logistics operations, 3PLs keep supply chains moving—even during port shutdowns and labor shortages—by providing expertise, experience, resources, and technology. Increasingly, 3PLs toss in information technology solutions to help shippers gain efciency-boosting insights. Even with many pure-play technology vendors to choose from, the majority of our audience turns to 3PLs for IT systems, with 72% of shippers in our 3PL Perspectives report (see page 86) indicating they leverage transportation management systems, warehouse management systems, and other IT solutions from their 3PLs. The shippers that took our survey hail from wide- ranging markets (see About the Survey respondents, page 120) , from retail to manufacturing and services. Voters include supply chain decision- makers from food purveyors such as Auntie Anne’s, Cinnabon, and Domino’s; household names such as Amazon, Disney, Walmart, and Starbucks; as well as car makers Acura, BMW, General Motors, Tesla, and Volkswagen Group (see Thank You to All Who Voted on page 128). Year after year, our audience shortlists the 3PLs that are consistently excellent, seasoned, and show deep determination to solve supply chain challenges. Through thick and thin, from the occasional hiccups to pandemic-level shakeups, these go-to providers deliver—every time. They’re resourceful and responsive, serving up solutions in times of upheaval and volatility.
July 2022 • Inbound Logistics 119
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