READERPROFILE
We also need to look at our inventory strategy. We’ll assess whether we need additional points of distribution to tighten our time to service orders, so we create a compelling point of difference for our customers. A big aspect of my role is looking out and reimagining the next five years based on our growth trajectory. Getting there is about asking the right questions: ‘Where do we want to go? What will reaching our goals look like?’ An expression that sticks with me is: ‘No one has a monopoly on brains.’ There’s a tremendous amount of thinking from those on the front line. I’m fortunate to have inherited a strong team that has delivered excellent results. There’s also strong alignment across the team. We all want to make sure we deliver on our promise to make iHerb’s products available quickly and keep the customer in mind.
Zach Thomann Answers the Big Questions 1 What hobbies or activities make you
3 What’s the best supply chain advice you’ve received? An employee once told me: ‘If you break down all the steps, there’s nothing we do that’s hard. It’s putting it all together that’s the difficult part.’ 4 What gets you out of bed in the morning? Coffee and my love for complex problems that are fun to solve. In my mind, supply chain is an ever-changing puzzle. 5 What is your leadership philosophy? We have to be good stewards of our business. We’re only here for a period of time and we need to do the best we can for the business while we’re here.
better at supply chain management? I have three kids. They all have social lives and none of them can drive. Kids this age teach you that life is chaos and one thing you have to do is try to bring order to that chaos. It prepares you for supply chain, which is chaotic and always changing, and you need to bring order to it. 2 What would you tell your 18-year-old self? To enjoy the ride a lot more and celebrate the wins. There were many little milestones in my career and a lot of people who helped me along the way. I don’t think I celebrated them enough.
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