CONTENTS 24 BREAKING THE ICE: INNOVATION REINVENTS COLD CHAIN LOGISTICS DECEMBER 2025 | VOL. 45 | NO. 12
INFOCUS 1 INFO SNACKS 12 NOTED 14 TAKEAWAYS 34 SUPPLY CHAIN INSIGHTS 36 IN BRIEF 40 LAST MILE Holiday season 2025: Sealing the deal INSIGHT 4 CHECKING IN Supply chain developments defining 2025 6 GOOD QUESTION How useful will AI be in supply chain management in 2026? 8 10 TIPS Deploying AI in your supply chain 20 TRANSPORTATION MANAGEMENT 6 ways mid-size shippers can reclaim margin 8/10 7/10 6 and below
As global demand for temperature-sensitive goods surges, a surge of innovation— including smart sensors, automation, and solid-state cooling—is reshaping the cold chain, one hand-off at a time.
30 WINNING CX SUPPLY CHAIN MOVES As demands for speed, transparency, and personalization intensify, customer experience has
INFO 38 CALENDAR 39 RESOURCE CENTER INPRACTICE 10 READER PROFILE: THE ACCIDENTAL SUPPLY CHAIN NERD Zach Thomann, COO of iHerb, took an unexpected journey
moved from a nice-to-have to a defining market advantage. Here’s how to be a CX standout.
CONTENT PARTNERS 16 4 Last-Minute Preparations You Can Still Make Before Post-Peak Returns Hit Offered by Phoenix Logistics 18 At the Forefront of Compliance–The Drug Supply Chain Security Act Offered by MD Logistics 22 It Is Personal: People-Focused Leadership That Inspires Excellence Offered by Genpro
into supply chain management, and, by saying yes to challenges, he shaped a rewarding career.
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2 Inbound Logistics • December 2025
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