With locations across the country, it requires “a logistics partner that can handle diverse transportation needs ef ciently, securely, and safely,” says Don Nichols, general manager, North America. The challenges presented by a previous logistics provider’s work— including inconsistent delivery times, a lack of real-time shipment visibility, and inadequate communication—impacted Henry Bath’s ability to meet customer expectations and manage transportation effectively. In addition, costs exceeded the competitive industry average, Nichols says. Henry Bath shifted to RJ Logistics in May 2023, and currently uses its brokerage and asset services for full truckload and cross-border services. “Their security protocols, tracking, and proactive communication ensure we are always at ease about our shipments,” Nichols says. The value of some shipments can make them a target for theft. Along with the hard dollar costs of a security breach, the reputational impact would be severe, Nichols says, noting that some brokers have lost business as a result of shipments being stolen.
When Canidae Pet Food Company combined with Natural Balance Pet Foods to form Ethos Pet Brands, they partnered with Pegasus Logistics for a unified distribution strategy.
RJ Logistics, which has moved hundreds of loads successfully, “uses modern solutions, inclusive of AI, to bolster security protocols,” Nichol says. In addition, Henry Bath’s logistics operations have signi cantly improved with RJ Logistics’ dedicated account management and tailored solutions. “The better we understand our customers’ challenges, the more successful we will be at tailoring a solution to address them,” says Sean Scott, vice president of sales for RJ Logistics. The 3PL’s ability to effectively manage assessorial costs has enabled Henry Bath to quote business more competitively, which has led directly to more deals. “Issues of all shapes and magnitudes happen across all industries and are unavoidable,” Nichols says. “RJ Logistics has been prompt and collaborative in any issues we’ve faced.” ETHOS PET BRANDS AND PEGASUS DRUM UP A UNIFIED SUPPLY CHAIN BEAT Ethos Pet Brands launched in 2023 when Natural Balance Pet Foods combined with Canidae Pet Food Company. “Ethos,” the original name of Canidae’s state-of-the-art manufacturing facility in Brownwood, Texas, re ects both companies’ character and integrity, as well as their commitment to providing
high-quality nutrition and premium ingredients. The Brownwood facility now manufactures products for both brands. As the two businesses combined, it became clear that the multiple distribution centers they’d been using and that were located across the country could not handle all the SKUs of both operations, says Aaron Grimm, COO of Ethos. The warehouses were not large enough, and the information systems needed to be upgraded to account for products from the two different companies. In addition, as Ethos leveraged its in-house manufacturing capability in Brownwood, it needed to change its distribution network to fully capitalize on the new structure. Centralizing through a single, larger distribution center with Pegasus Logistics enables Ethos to simplify its supply chain, reduce inventory, and increase service levels to customers, Grimm says. Ethos and Pegasus Logistics connected in mid 2024. Pegasus’ distribution center is located within a few hours of Ethos’ manufacturing operation, allowing for nationwide distribution from a central location. “We have been able to reduce inventory levels, and we can now ship all products from both brands on the same truck, which makes things simpler for our customers,” Grimm says.
Henry Bath trusts RJ Logistics to seamlessly handle its high-value cargo with precision and care.
July 2025 • Inbound Logistics 111
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