TAKEAWAYS Shaping the Future of the Global Supply Chain
IS SAME-DAY DELIVERY WORTH THE HYPE? While implementing same-day delivery presents challenges, many companies say that the benefits are worth it. A majority of companies (80%) say they increased revenue after implementing same-day delivery, according to new research from Roadie, a UPS Company that offers a logistics management delivery platform. The research, which provides an overview of the challenges and benefits associated with implementing same-day delivery services, finds that nearly one-third of retailers report a revenue increase of more than 10%. Executives also cite benefits including higher customer satisfaction (80%), and an increase in sales (70%) and retention rates (66%). Additional research highlights include: • Most companies (63%) offering same-day delivery have done so for three years or more. • 68% report that same-day delivery ROI consistently increased each year. • Companies say that growing ROI unlocks insights that help them make decisions about: ▲ Product and service offerings (65%) ▲ Expansion of same-day delivery in new regions (59%) ▲ Warehouse space (54%) ▲ Distribution facility locations (51%) ▲ Logistics investments (45%) ▲ Labor (37%) One caveat: The transition to same-day delivery introduces higher operational costs for most companies surveyed, who report the need for innovative pricing strategies to mitigate these expenses. Same-Day Synergy What benefits do companies experience from offering same-day delivery options to consumers?
READERS REACT: NEW CYBERSECURITY EXECUTIVE ORDER To address growing concern over cyber threats, President Biden signed an executive order amending regulations designed to safeguard U.S. vessels, harbors, ports, and waterfront facilities. The order aims to further protect these assets against cyber attacks and other threats. Here’s what Inbound Logistics readers say about this new action:
“The new executive order will give the U.S.
Coast Guard greater authority to enforce cybersecurity requirements. Securing the maritime sector is an essential part of building resilient supply chains.”
—Abe Eshkenazi, CEO, Association for Supply Chain Management (ASCM)
“This is a critical step forward in protecting U.S. ports. We also have to pay attention to common wireless vulnerabilities. Attacks leveraging wi-fi, Bluetooth, and IoT protocols may be used to access authorized infrastructure including IT and OT systems.” —Dr. Brett Walkenhorst, CTO, Bastille
“This is a crucial advancement. Cyberattacks serve as stark reminders of the cascading impacts on America’s shipping ports and the U.S. economy. Employing due diligence and verifying partnerships are also key to
mitigating external risks.” —Cole Garson, COO, Remcoda
Source: Roadie
14 Inbound Logistics • March 2024
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