A s consumers and businesses continue to boost their expectations for rapid, accurate, and secure deliveries, carriers that can meet these goals offer their shipper clients a competitive edge. “Supply chains are always a competitive weapon utilized by successful businesses,” says Andy Moses, senior vice president of sales and solutions, Penske Logistics. For instance, shippers can leverage the current increase in carrier capacity and offer more frequent service to their customers. An auto manufacturer might deliver aftermarket parts to dealers ve days a week instead of three. The following guidelines can help you gain the services you need from your carrier partners, so you can, in turn, meet your own customers’ requirements. The rst group of tips focuses on steps to take before you partner with a carrier, while the second includes actions that can help you manage existing carrier relationships. Gaining the right service levels from your truckers starts before you choose a carrier and then requires eort to maintain. Here are some surefire ways to get the service that rings your bell. By Karen Kroll
36 Inbound Logistics • September 2023
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