Beyond the Freight Bill Audit
By leveraging this experience and knowledge, CTSI-Global can catch freight invoice errors that would otherwise go undetected. And because it has personnel in multiple countries, CTSI-Global under- stands the languages, customs, regulations, and complexities of global business. Along with saving clients money by identifying carrier overcharges and dupli- cate billing, CTSI-Global can handle shippers’ freight payment functions, freeing shippers’ employees for other responsibilities, Nolan says. Providing Supply Chain Insights CTSI-Global’s robust Business Intelligence tools can be used to cre- ate dynamic reporting, drawing on freight data received from both carriers and shippers. Clients have full transpar- ency into carrier rates, coding logic, and invoices. “This insight is invaluable. It can be used for increased ef ciencies and forecasting,” Nolan says. By leveraging its extensive experience designing customized coding techniques, CTSI-Global can accommodate virtu- ally any request and allocate costs by a range of criteria. In addition, the experts at CTSI-Global review all billing excep- tions to modify, reject, or approve them for payment processing—with audit and cost allocation requirements customized to meet each shipper’s needs, Nolan says. CTSI-Global recently earned the dis- tinction as a Top 25 Regional Supplier to a global technology manufacturer and member of the Fortune 500 . They were chosen from about 12,000 sup- plier candidates. Even as it earns accolades, CTSI- Global is improving and expanding its offerings to address the ever-evolving needs of its clients. Among other capabil- ities, CTSI-Global’s Parcel Management solution validates global addresses, prints labels, and tracks shipments with predic- tive analytics, Nolan says. CTSI-Global also is taking steps to reduce its environmental impact and that of its clients. “So far this year, the com- pany’s global headquarters has increased energy generated from sustainable sources by 25%,” Nolan says.
Utilizing the latest data security measures and emerging technologies, Trans Audit performs transportation post-payment audits for hundreds of Fortune and Global 1000 corporations worldwide across every industry. Recovering overbillings and overpayments addressing all modes of transportation and all payment points, Trans Audit has delivered more than $1 billion in benefits to its Clients. “As a privately held company solely focused on post audit, Trans Audit is Client-centric and provides a holistic approach,” says Vikki Van Vliet, senior vice president of sales and marketing with Trans Audit. This experience is simple, swift, and straightforward from onboarding through claims resolution. A crucial component of the onboarding process is data ascertainment. Clients either process their transportation payments internally, or they employ a freight audit and payment provider (FAP). Trans Audit works with a large number of Clients that process their data both internally and with virtually all FAPs, creating a strong knowledge base for a variety of payment platforms. Clients find the post audit process complements the pre-audit and payment process, whether outsourced or internal. “Our onboarding process is refined, requiring minimal Client resources at the onset, as well as for the ongoing support of the post audit,” says Dani Funk Heimsoth, senior director of development. Positive relationships with carriers are extremely important to the post audit process. Shippers rely on carriers to move freight. Healthy relationships with carriers must be maintained by shippers and their post audit provider to ensure the process runs smoothly. Carriers have described Trans Audit’s claim filings and refund process as “clear, concise, and complete,” Funk Heimsoth says. According to Funk Heimsoth, “Carrier feedback touts Trans Audit as the largest post audit provider submitting more claims and ascertaining more refunds in the industry.” Analytics and metrics are critical aspects of any audit process. Trans Audit’s proprietary technology platforms are crucial to its ability to e¢ciently and eectively perform post-payment audits Gain Peace of Mind with a Post- Payment Audit
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84 Inbound Logistics • September 2023
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