FREIGHT BILL AUDIT & PAYMENT
own modeling and benchmarking analysis, which can help them drive performance, she adds. CTSI-Global partnered with a major retail company that had been using multiple freight audit providers across its global network. To streamline communication and boost ef ciency, management decided to consolidate services under a single provider. The provider would also have to offer a web- based TMS portal to which the company could easily load shipment data, rate shipments, and view estimated transit times, among other features. Technology Plus Expertise CTSI-Global met these criteria and worked with the company on a phased rollout of its services. Among other bene ts, the number of weekly carrier payments dropped from 46 to three, while the volume of invoices paid on time jumped from 78% to 96%. The company identi ed $4.26 million in carrier overcharges, up from $1.62 million previously. To stay ahead of the rapidly evolving FBAP landscape, CTSI- Global actively partners with leading research organizations, engaging in monthly strategy sessions with their analysts to gain insights into industry trends, Vernola says. CTSI-Global
internationally. Its freight audit services span all transportation modes and are available in more than 127 countries. Daily, the company processes six to eight million freight transactions that total more than $24 billion each year. The combined audit and analysis experience of CTSI-Global’s audit staff tops 400 years, Vernola says. When working with clients, CTSI- Global commits to a partnership that enables it to gain a deep understanding of the company’s operations. It’s then able to provide expert insight and visibility, as well as data-driven analytics and what-if scenarios, all of which enable management to make informed decisions, Vernola adds. The freight bill audit and payment services offered by CTSI-Global are closely intertwined with its growing focus on parcel spend management solutions. As a “self-professed parcel nerd,” Vernola has seen how both services can play crucial roles in effectively managing overall transportation costs and shipping strategies. This approach also offers valuable insight into overall supply chain operations, which companies can then use to boost performance, she says. Hidden Cost Drivers, Uncovered “We’re peeling back the layers to optimize service levels, distribution networks, and carrier selection, among other functions,” she says. For example, by connecting freight bill audit and payment with parcel spend management, CTSI-Global can identify hidden cost drivers, such as erroneous dimensional charges on packages. Honeybee TMS , CTSI-Global’s customized and proprietary transportation management solution, can aid shippers with load optimization, carrier selection, and shipment execution, among other functions. Clients can link data from multiple points across their supply chains to identify and monitor changes, trends, and shipping patterns. They also can extract data from the data warehouse within Honeybee TMS to conduct their
has consistently invested in research and development, focusing on several priorities, including expanding parcel solutions, integrating greater visibility tools, and providing greater predictive analytics capabilities to deliver deeper insights and smarter decision making. Intelligent Audit: Efficiency, Actionable Insight, and Guidance Since its founding in 1996, Intelligent Audit has continued to be a pioneer in bringing in new technologies to better serve its customers, Testani says. “Innovation is in our DNA,” she notes. Along with a proprietary intelligence platform and sophisticated adoption of AI and automation, Intelligent Audit provides industry-leading expertise and analysis that technology alone can’t deliver. When providers offer only technology, everything works well if carriers provide accurate, complete invoices and no exceptions arise, Testani says. “But when the data is noisy or billing disputes occur, FBAP rms need human intervention—real experts who can help shippers manage challenges and optimize performance,” she adds. By leveraging both technology and a team of industry experts, Intelligent Audit has become a global leader in multimodal freight invoice audit, “We’re peeling back the layers to optimize service levels, distribution networks, and carrier selection, among other functions.” MICHELE VERNOLA, VICE PRESIDENT, PARCEL SPEND MANAGEMENT, CTSI-GLOBAL
62 Inbound Logistics • September 2025
Powered by FlippingBook