FREIGHT BILL AUDIT & PAYMENT
recovering overcharges from its many carrier partnerships; and limited visibility into optimization opportunities across modes and lanes. Intelligent Audit’s core Freight Audit, Recovery, and BI solution, along with AI-powered Anomaly Detection, helped in multiple ways, such as identifying errors on shipment invoices and securing refunds, and agging irregular spending patterns. Together, the solutions have generated more than $15 million in annual savings, for a return on investment of nearly 2,000%. Intelligent Audit will continue to push the boundaries of what’s possible in supply chain performance, pairing technology with world-class expertise to help customers navigate complexity with con dence. “We’re empowering our customers to be as ef cient and effective as possible,” Testani adds. nVision Global: Optimizing Supply Chain Operations And Driving Growth nVision Global offers a truly global reach, with processing centers and a dedicated team of seasoned professionals in more than one dozen countries throughout Europe, the Middle East, the Americas, and Asia, who provide comprehensive freight bill audit and payment services. The company also offers end-to-end supply chain solutions and Software-as-a-Service (SaaS) capabilities. When partnering with each client, nVision strives to identify and develop the solution(s) that will most effectively address its needs, Brown says. Along with its FBAP solutions, nVision has developed electronic bidding, order management, business intelligence portals, and other solutions, many of which work together to streamline shipper operations. “We constantly look at ways that we can improve technology and come up with more ways to automate processes, internally and externally. As a result, nVision’s freight audit services deliver hundreds of millions in savings for our customers annually,” Brown says.
“When the data is noisy or billing disputes occur, FBAP firms need human intervention— real experts who can help shippers manage challenges and optimize performance.” HANNAH TESTANI, CEO, INTELLIGENT AUDIT
business intelligence, secure, on-time carrier payments, and AI-powered tools that empower shippers to optimize their operations. Its sophisticated deep learning models (AI-powered Anomaly Detection) can become experts in the characteristics of each shipper’s shipment behavior and can quickly identify transactions that fall outside the norms. It catches shipping anomalies, including those that extend well beyond regular carrier billing issues, with a 99% accuracy rate. This tool has caught millions in fraud, and millions more in circumstantial errors. Decisions Backed by Data Using AI to examine transportation data both boosts productivity and enhances the process, particularly in loading transportation invoices from carriers that can’t support electronic invoices. Intelligent Audit leverages large language models, as AI can plug in missing data using the historical context it has learned, Testani says. Another important differentiation at Intelligent Audit is the way it partners with customers to manage any exceptions with its carriers. “IA automates the dispute resolution process and is proactive in working with carriers to x the root cause of issues to prevent them from happening again,” Testani says.
Polly, Intelligent Audit’s AI-powered chat bot, is a rst resource for many customers and carriers. Polly responds to emails within 60 seconds, and if it is unable to provide an answer, an employee will step in to provide expertise. “It’s a seamless process,” Testani says. Intelligent Audit is empowering its customers to ship smarter and make real-time decisions backed with data, including through self-serve modeling tools that shippers can leverage in scenario planning. Testani notes that especially in the parcel world, it has been dif cult to compare costs between carriers, because many de ne even simple concepts, like a zone, differently. “By design, it’s complex,” she says. “So we’ve created tools to help customers move quickly, make informed decisions, and optimize performance, whether that’s comparing contracts, opening or closing a distribution center, or selecting the best service for shipments,” she adds. As important, Intelligent Audit’s experts can help shippers implement best practices based on deep industry expertise and data insights. A global manufacturer with a complex logistics network and hundreds of carrier relationships faced multiple challenges, including lengthy freight and parcel invoices that could hide high shipping costs; dif culty identifying and
64 Inbound Logistics • September 2025
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