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ABOVE& BEYOND Customer Service Case Studies
Echo’s specialized solutions and dedicated support team help Easy Ice scale transportation solutions throughout fast expansion and logistics hurdles. Ice Machine Subscription Company Navigates Rapid Growth with Support from Echo Global Logistics E asy Ice supplies the best commercial ice machines, bins, and dispensers across the
country. At a fixed cost, Easy Ice ensures its products are affordable and that the process is free from the hassle of traditional machine leasing. To make its customer experience as seamless as possible, Easy Ice needed a transportation provider that could handle its unique needs. Frequently, Easy Ice clients require tight shipment deadlines, leaving little room to plan. When Easy Ice partnered with Echo Global Logistics in 2012, Easy Ice was relatively small. As the company began to grow more and more rapidly, Echo leveraged its Managed Transportation offering to the benefit of Easy Ice, enabling a much more seamless operation and taking the burden of transportation off of the business. THE CHALLENGE The challenge came from the specialized needs of Easy Ice shipments. In an effort to optimize shipping through capacity options, Echo applied its Managed Transportation technology to the business, allowing Easy Ice to scale logistics and transportation as the company grows. As a result, Echo was able to manage negotiations for shipping and warehousing and provide analytics to identify continuous improvement opportunities.
THE SOLUTION Echo’s Managed Transportation solution allows Easy Ice to access a variety of services, including simple and easy to use integrations, dynamic, real-time data analysis, automation technology for order optimization, data capture, communication, and reporting, sales and purchase order planning, load-matching AI to organize and book quicker, multimodal services, and communication with real people for 24/7/365 support. “What I truly love about our team at Echo is it feels more like my friends. [Echo] feels like an extension of us. They’re very reliable. We’re very aligned on where our focus is and they’re going to always have our needs in mind.” - Amanda Kaminski Operations Manager at Easy Ice
With Echo’s help, Easy Ice can manage a variety of different transportation needs all at the same time. Echo provides a dedicated account team which takes care of carrier negotiations, identifies warehouse solutions, helps navigate shipping, supplies insight and data to optimize processing, and leverages technology-enabled tools to create a faster and smoother transportation experience.
24 Inbound Logistics • September 2024
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