Inbound Logistics | January 2022


The Future of Work in Logistics To meet growing e-commerce demand, alleviate labor shortages, and build more supply chain resilience, businesses will need to deploy strategies to attract, retain, develop, and motivate workers in a digital era, says a report from DHL. Highlights from the report include: Millennials and Gen Zers seek jobs with more purpose , less repetitive tasks, and more exible work environments. For the rst time in history, digital natives will begin to outnumber those who began their careers pre-internet. This inux of younger people in the workforce is accelerating a shift of values in the workplace to sustainability, diversity and inclusion, wellness, and tech- forward environments. Most logistics workers believe technology has been benecial to their role in the past ve years and will remain so in the next

10 years, yet more than 50% still view technology as a potential threat. While the logistics sector won’t instantly ip the switch from human labor to full automation, logistics leaders see a gradual 30-year period of change in which more roles will collaborate with technology instead of competing with it. Address the needs and concerns of the workforce. Most logistics leaders say they want to work in the ofce anywhere from part time to full time, with 60% of operations workers wanting to work remotely at least once per week. Consider ways to make exible work more accessible through new company policies and technologies. It’s important to ask employees how they feel and what they want.


48 Inbound Logistics • January 2022

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