LAST DELIVERING FOR CUSTOMERS FROM THE LAST MILE TO THE FINAL INCH
Whether the last mile of delivery is actually one mile or several hundred miles, shippers are meeting customer expectations and reducing costs by building carrier relationships and leveraging technology. By Gary Wollenhaupt
B efore Dwayne and Richard delivered my new sofa, they walked the route from the curb through the front door and up the staircase to the second- oor loft. Dwayne recommended that I take down a few framed pictures hanging in the hallway. Then they shouldered the heavy sofa purchased from a local retailer and
In this case, the last mile was about 15 miles from the furniture warehouse to my home. Sometimes, the last mile may be hundreds of miles and involve several carriers along the way. No matter how long the last mile actually is, shippers build carrier relationships and use technology to meet customer expectations and reduce costs.
climbed the staircase. Taking down the pictures was a good call, as the sofa may have knocked them off as it was twisted and turned into the tight space. I couldn’t tell you the brand name of the sofa or the name of the carrier. But I know where I bought the sofa, and that’s where I would have turned if there had been a problem with delivery.
108 Inbound Logistics • January 2023
Powered by FlippingBook