Inbound Logistics | January 2023



NOTES To retain top talent, warehouse managers and manufacturing leaders must provide performance-based incentives and provide clear career progression opportunities. Workers are increasingly seeking employment with companies that create a desirable work culture, executed at the local level and enabled by centralized investments. Despite uncertain macroeconomic conditions in 2023, industry analysts are forecasting ongoing challenges in recruiting and retaining a stable industrial workforce required to operate the domestic supply chain. Leading companies are focused on becoming an “employer of choice” for potential candidates, investing in new capabilities and programs to increase the employee value proposition. Our research indicates multiple areas are critical for this endeavor, including a high-touch and quick-response recruiting process, a competitive base wage, engaging onboarding methods, and flexible scheduling. –Andrew Billings, Vice President & Supply Chain Lead, North Highland


Labor shortage woes will continue. As labor shortage challenges continue, organizations need to focus on reducing stress on their staff with better technology, reducing time-to-value of new hires, or replicating siloed success with automation. –Chris Jones, EVP of Industry and Services, Descartes 2023 is going to be all about upskilling, reskilling, and internal mobility for businesses as talent shortages persist. It’s never been more obvious that companies need employees who can navigate challenging situations and nd innovative solutions to unforeseen problems (this almost goes without saying when talking about the supply chain). By prioritizing agility upfront, organizations can move qualied people into new roles when unforeseen needs arise. 2023 is also going to usher in a recalibration toward quality and speed in hiring. –Anthony A. Reynolds, Chief Executive Ofcer, HireVue



OVERVIEW Expect to see more 3PL partnerships as businesses look for ways to optimize their supply chains and improve fulfillment. As the demand for logistics providers, warehousing space, and automation continues to grow, we will see an increase in warehouse automation to better utilize warehouse space, fill the labor gap, and excite and retain new talent. –Maryah Merchant, Product Marketing Manager for Distribution, Tecsys

Companies will turn to third-party providers that specialize in optimized delivery processes.

Macroeconomic changes, like surviving a recession, will pressure company leaders to make decisions that positively impact their bottom line. Some business leaders will turn to third-party providers that specialize in optimized delivery processes, for example, as a way to streamline and reduce last-mile delivery costs. Many are considering eliminating courier costs to optimize delivery operations by using last-mile delivery services that can provide an on-demand, overow labor source of contractors with vehicles. Others are holding on to their employees but improving efciency processes by implementing innovative tech that saves time and costs with faster delivery times through route optimization and other insights. –Ryan Hanson, President and Co-Founder, Dispatch In 2023, 3PLs will turn to the use of hyperautomation technology, which combines articial intelligence, machine learning, and process automation to efciently streamline processes and operations. Hyperautomation technology can also enable predictive analysis, allowing 3PLs to anticipate problems before they occur, helping them reduce operational costs and save time. By leveraging the potential of hyperautomation technologies, 3PLs can continue driving high levels of efciency within their businesses and remain successful in the market. –Renee Krug, CEO, Transo

222 Inbound Logistics • January 2023

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