other functions, these solutions typically don’t provide much help when it comes to interacting with carriers, nor an ef cient way to determine shipment cost. “Shippers want to know, ‘What will it cost and who can I use?’” Lee says. What’s more, for many companies, shipping products regularly consumes both time and money. A company that reduces this expense will save on most shipments moving forward. VISIBLE BENEFITS And as e-commerce continues to grow, accurate and timely shipping has become part of many companies’ go-to-market strategy. “Accurate shipping is a visible cash savings and a visible element in the customer experience and operational ef ciency,” Lee says. Pacejet helps companies ef ciently identify carriers and determine their shipping costs. Organizations using the systems range from small companies, especially those that are hitting their growth curve, to large corporations. Tiger Tail is an example of a company that’s hitting a growth curve and needs CASEBOOK STUDY A Roaring Pace THE CHALLENGE As Tiger Tail’s business grew, the company needed a way to streamline its packing and shipping operations. THE SOLUTION Partner with Pacejet by 3Gtms for multicarrier packing and shipping solutions. THE RESULTS Fewer warehouse delays, a 75% reduction in order processing time, and more accurate inventory forecasting. NEXT STEPS Tiger Tail is evaluating Pacejet’s capabilities to compare LTL shipping options, as well as enhancements that could speed data transfers with its EDI provider.
factory in the United States. Operations weren’t as automated as they had been at the outsource manufacturer, however. It could take eight to 10 minutes to pack a box and type the shipping label, often retyping data already in the system. Then, employees needed to weigh the box, add the tracking numbers, and other steps. “It was a lot of labor,” Faussett says. A SHIPPING SOLUTION While Tiger Tail’s ERP system handles accounting, sales orders, and inventory, it wasn’t able to provide the sort of shipping capabilities the company needed. Faussett and her team turned to Pacejet, which provides multi-carrier shipping and transportation solutions. “We make shipping much more accessible as part of the business operating systems that most companies use today,” says Ron Lee, chief product and technology of cer with 3Gtms, a provider of cloud-based end-to- end transportation management software (TMS) and the company behind Pacejet. While many companies of any size use enterprise resource planning (ERP) software for accounting, order entry, and
Even so, when Faussett was beginning, few people knew what foam rollers were, let alone their bene ts. She has since attended more than 350 trade shows to educate people about muscle knots, why addressing them is important, and how her tools work. Along the way, Fausett built 20,000 units in her garage, sometimes with her husband’s help. “Pretty soon, we got to a point where we were selling more than I could make even in a day or a week,” Faussett says. “It got crazy.” FINDING A SYSTEM Eventually, Faussett connected with an outsource manufacturing partner. She noticed the company’s ability to automate the steps from taking a sales order to shipping the package, including weighing, packing, and labeling the shipment. Once the package shipped, the tracking number and package details would be emailed back to the company’s front of ce. “The system was ef cient and cool and made a serious impression on me,” she says. In 2016, Faussett opened a Tiger Tail
Tiger Tail USA manufactures and distributes muscle self-recovery products and develops corporate wellness muscle care programs. After nearly a decade in business, Tiger Tail’s growth had reached an inflection point and it needed a software solution to manage shipping operations.
242 Inbound Logistics • January 2023
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