2023
US: +1 303 674 0681 • UK & Europe: +44 800 011 2450 info@ddcfpo.com • ddcfpo.com DDC FPO
Jan Trevalyan CEO
As a strategic partner for the transportation and logistics industries, DDC FPO’s mission is to deliver business process solutions that empower clients to focus on core competencies and achieve their goals.
technology interoperability, rapid processing speed, record-high accuracy, and long-term cost containment are why DDC continues to be the most trusted BPO partner for freight. As the freight-focused member company of The DDC Group—a worldwide network of BPO companies established in 1989—DDC FPO can serve clients in over 30 languages across North America, the UK, Europe, and Asia-Pacific. More About The DDC Group With over 30 years of proven business process excellence, The DDC Group has guided clients through globalization, market fluctuations, and technological determinism. Our wide array of resources, innovative technologies, proprietary workflows, subject matter expertise, and deep connections with key influencers in strategic regions and sectors allow us to deliver services in a uniquely flexible and reliable framework that maintains unyielding business continuity and service-level agreements despite market volatility. Across all of our member companies, DDC’s 7,000 industry-trained subject matter experts apply their decades of experience to achieve compelling results for each of our clients worldwide.
DDC Freight Process Outsourcing, or “DDC FPO,” serves as a strategic business process outsourcing (BPO) partner for today’s leading transportation and logistics providers, including 50% of the motor carriers as ranked by revenue. Recently named one of the Fastest Growing Companies in America by Inc. Magazine, DDC FPO processes approximately 300,000 shipments per day between 33 countries and is responsible for one-third of North America’s freight bills. DDC’s Solutions Include: ● Freight Billing, including AI-powered DDC Intelligence ● DDC Sync, featuring an intuitive mobile app and web portal ● Multilingual Customs Brokerage Processing ● Omnichannel, 24/7 Customer Service ● IT Outsourcing ● Freight Rate Auditing With DDC’s data-based, goal-driven front and back office solutions, companies can access data hours ahead of their competitors and save an average of 40-60% of operational costs. The reliable business continuity, labor elasticity,
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