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DOES AI YIELD ROI? More than half (55%) of chief supply chain officers (CSCOs) are unclear about the return on investment of their AI initiatives, even as 67% of supply chain digital investments are now allocated to AI,
resources strategically. Treat change management capacity as a scarce resource and concentrate investment on high-value AI initiatives with the greatest potential to drive supply chain outcomes and ROI. 3. Adopt a composable approach to change execution. Define different change approaches based on the scale, speed, and organizational context of each initiative, rather than relying on a single standardized methodology. 4. Build AI change leadership capabilities. Develop leaders with business acumen, workforce development expertise, and risk management capabilities so they can effectively guide AI-enabled transformation.
according to a new survey by Gartner. To achieve clear and positive returns from their AI investments, CSCOs must deploy a “right sized” change management strategy that explicitly links change execution to AI strategy, supply chain strategy, and broader enterprise priorities, Gartner says.
that centers on these four actions: 1. Establish a formal AI change strategy. Institutionalize AI change management as a distinct strategic discipline that supports the organization’s AI technology strategy and creates a foundation for intentional, outcome-driven execution. 2. Prioritize and allocate change
asi_halfpgIL_0926_final_• 8/21/26 11:28 AM Page 1 CSCOs should establish an AI change strategy that aligns change investments with business outcomes and protects AI investments from fragmented adoption. Gartner recommends an approach
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