Corral Your Freight Data With the Right FBAP Provider
approach, advanced technology, and a consultative mindset to help clients manage their transportation spend more effectively. By working with CTSI-Global, shippers gain standardized processes while still meeting local requirements. Experienced, consultative support teams can provide guidance, share best practices, and help clients navigate complex logistics challenges. End-to- end process management means freight invoices move seamlessly through the audit and payment process with little to no manual intervention. These strengths help explain why CTSI-Global now processes $32 billion in transportation spend annually, supports clients in more than 120 countries, and operates in more than 17 languages. The thoughtful application of technology and automation enables CTSI-Global to help its clients improve efficiency, increase visibility, reduce administrative effort, and support better decision-making, Lepez says. A key aspect of this technology offering is CTSI-Global’s proprietary transportation management system, which integrates with freight bill audit and payment services, including carrier selection tools, spot quote solutions, and business intelligence platforms. For example, Honeybee TMS from CTSI-Global aggregates data from disparate enterprise systems and transportation service providers to provide simple, cost-effective transportation management solutions. The result is improved efficiency, more effective control, and significant ongoing savings. CTSI-Global worked with a multinational semiconductor company to implement a structured freight bill audit and payment solution at the regional level, while maintaining global synergies. This engagement required onboarding 43 legal entities across 27 countries in three regions, moving more than 150 suppliers to an electronic invoice format, and integrating with multiple ERP systems.
The hard work is paying off. Now, 98% of invoices are coded with no intervention, while 99% of shipments are audited against rate cards. By educating carriers to bill correctly and reduce their rejection or duplicate volume, more invoices are smoothly processed. “CTSI-Global is also making significant investments in AI and is actively working on a range of initiatives,” Lepez says. These are designed to further enhance systems, improve automation, increase efficiency, and deliver greater
value to the company’s clients, she adds. One focus of investment is stronger data analytics, particularly for parcel shipments. Another is the expansion of AI-driven workflows throughout the FBAP process to create a more seamless experience, Lepez says. Management is also exploring opportunities to extend the company’s footprint into new markets as client needs evolve globally. “At the core, our focus remains on partnerships, and on nurturing long-standing client relationships while building new ones,” Lepez says. “The goal is to be viewed not just as a vendor, but as a strategic partner who drives efficiency, reduces costs, and gives clients real visibility into their operations through data.” FORTIGO: GUARANTEED FREIGHT AUDIT ACCURACY For companies striving to reduce costs, improve customer satisfaction, and increase profitability, Fortigo serves as a partner to help them achieve these goals. Fortigo automates, optimizes, and audits logistics decisions. Its solutions plug into established supply chain applications and can provide a rapid return on investment by optimizing and deploying closed-loop logistics processes, minimizing ship-to-order times, and streamlining collaboration with logistics providers. Since its founding in 2000, Fortigo has been led by a team of experts in logistics optimization and enterprise web-based software. Fortigo helps companies drive down operating costs. Process automation eliminates duplicate data entry and streamlines operations. Shipment optimization minimizes ad hoc carrier and service level selection at the shipping dock, while enhanced visibility and proactive exception management reduce manual shipment tracking and improve customer service. The Freight Audit solution offered by Fortigo reviews freight bills and identifies incorrect charges based on multiple
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At the core, our focus remains on partnerships, and on nurturing long-standing client relationships while building new ones. LUCILLE LEPEZ, Vice President, APAC & EMEA Operations, CTSI-Global
56 Inbound Logistics • September 2026
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