they live, Jitsu operates roughly 30 brick- and-mortar sortation and dispatch centers across the United States. The number of facilities continues to grow, typically spurred by client demand, Bryant says. Goods arrive at Jitsu’s facilities from customer locations that may be anywhere from a few miles to several hundred miles away. As the distance from the shipper to a Jitsu facility increases, so does the minimum transit time. Moving full truckloads of products becomes more useful as the distance increases, as it can keep costs reasonable on a per-piece basis, Bryant says.
Crowd Cow began working with Jitsu (previously AxleHire) to handle deliveries on the West Coast, starting with San Francisco, and then adding Los Angeles, Seattle, and Portland. Shortly after that, Crowd Cow added Jitsu’s services in Phoenix and Las Vegas, and then in New York City, New Jersey, and Philadelphia. Shifting from the company’s previous delivery service providers to Jitsu “gave our customers a better delivery experience,” Sievert says. Several reasons account for this. To streamline the delivery process, Jitsu has multiple mechanisms in place to ensure the address information provided to its drivers is correct, says Adam Bryant, CEO of Jitsu. For instance, the system incorporates multiple cross-checks to correct any addresses that don’t match an of cial address. This standardization helps convert an address such as “15 1st St. North” to “15 N 1st St,” and can also correct typos. In the rare case that a delivery address is inaccurate, the driver can call or message the recipient directly (drivers’ phone numbers are anonymized for privacy) or reach out to the dispatch of ce for additional information. In many cases, the driver can try to re-deliver that day. While Jitsu’s service tops that of many other delivery companies, its pricing is competitive. “It’s a win, win, win,” Sievert says. To ensure that it can quickly move deliveries to customers no matter where
In addition to dissuading some customers from future purchases, late deliveries can boost costs. Shipping frozen food products is already expensive, and adding extra ice in case a shipment will be late drives costs even higher. CASEBOOK STUDY Keeping It Cool THE CHALLENGES Ensuring consistently reliable and temperature-controlled transportation and on-time delivery for the premium, perishable food products that Crowd Cow oers, while also keeping costs in check. THE SOLUTION Shifting from previous transportation providers to Jitsu, a last-mile delivery service. THE RESULTS An increase in on-time delivery rates from 70% to more than 99%, in some cases. NEXT STEPS To expand with Jitsu to other metropolitan areas as it makes sense, given the locations of Crowd Cow’s customer base.
CONTROLLING TRANSPORT COSTS Jitsu can also help shippers keep
transportation costs in check by pairing some client routes, so long as no service is compromised. For example, if two clients have shipments destined for Jitsu’s Los Angeles facility, it may be possible to move the goods on the same truck, Bryant says. Once a client’s products arrive at a Jitsu sortation facility, the company’s proprietary technology develops the routing schedule for them. The goal is to create dense, ef cient routes. Many shippers lack the resources needed to build multiple brick-and-mortar sortation and dispatch facilities near their customer bases. The next best option is to work with a delivery rm that can provide this, Sievert says, noting that “speed to the customer matters.” Jitsu can quickly onboard new shipper customers, Bryant says. Its information
When delivered to customers, all Crowd Cow boxes need to arrive on time, while the products inside are still frozen, and include exactly the items ordered. Partnering with Jitsu for last-mile delivery gives customers a better experience.
182 Inbound Logistics • January 2026
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