Supply chain and logistics technology providers continue to find plenty of customers for their products overall—and, in fact, to find more and more of them. Of this year’s respondents, 52% reported seeing their customer base grow by 10% or more, the same as one year ago. There was a small reshuing among the vendors with 33% seeing growth of 5%, which was a decline of 3 points from last year, while 14% did not see their customer base grow, an increase of 5 points. Just 1% of vendors experienced a shrinkage of 5% or more of their customers, and just 1% reported losing 10% or more of their customer base.
During the last year-on-year period, did your customer base grow or shrink? About how much? CUSTOMERS
Down 5% 1%
Down 10% or more 1%
No change 14%
Up 5% 33%
Up 10% or more 52%
EMBRACING AI Most vendors (77%) oer artificial intelligence among their logistics and supply chain solutions— marking a quick ascent for the now-foundational technology.
Customer Spotlight
“We see strong and growing demand from small and mid-sized manufacturers across the United States, particularly in food and beverage, chemicals, health and beauty, and industrial manufacturing for supply chain technology that tightly connects inventory, production planning, quality management, and real-time job costing. “Functionally, manufacturers are prioritizing systems that improve raw material visibility, automate inventory and warehouse operations, enable accurate scheduling based on material availability, and provide real-time cost and margin insight at the job and batch level. This demand is pronounced among SMBs (small and mid- sized businesses) seeking to reduce manual processes, support regulatory and quality requirements, and protect margins amid labor constraints and volatile input costs.” KELLY PETERS Director of Corporate Communications & Brand, ECI Software Solutions, a cloud-based ERP technology provider
77%
71%
50%
2024
2025
2026
April 2026 • Inbound Logistics 53
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