BITE SIZED SUPPLY CHAIN/LOGISTICS INFORMATION Info SNACKS
AS THE WORLD RETURNS Returning items is part of shopping and many consumers expect an easy time of it: 88% of consumers are hesitant to buy from online retailers that charge for returns. 50% of consumers expect free returns on products of $50 or more. 84%
CLOUDY WITH A CHANCE OF DRONE Amazon unveiled the design for a new delivery drone that promises to be smaller, lighter, and quieter than the MK27-2, the drone it uses to make deliveries in Lockeford, California, and College Station, Texas. It’s also capable of flying in light rain. The drone, called the MK30, is due to go into service in 2024. The new design allows for increased range, expanded temperature tolerance, and new safety features.
TGIT Employees get the most work done on the second day of the week. In surveys conducted by Accountemps, 35% of respondents say they are most productive on Tuesday. And despite its reputation, 25% of participants say Monday is the day they get the most done. Unsurprisingly, the study cites the end of the work week as the least productive, with Thursday and Friday gathering 12% and 10% of the responses, respectively. Why Tuesday? Most workers spend Monday catching up on last week’s work and planning for the week ahead, says Max Messmer, chairman of Accountemps. By Tuesday, they have time to concentrate on individual tasks. However, focus dips to its lowest point by Friday as employees start thinking about the weekend. –Thomas Insights
of consumers expect return windows of 30 to 90 days. –FarEye research
– Amazon blog post
CONSUMERS GET THE MESSAGE Amid changing consumer sentiment toward Black Friday and high inflation, retailers have switched their strategies to boost holiday sales and win customer loyalty. Turns out that for most people, however, fast shipping and package updates are really make or break — once again putting the supply chain at the center of the holiday season. For a majority of consumers, mobile communication with retailers is most preferred when it comes to tracking packages and receiving order updates: • 48% of consumers want to receive shipping and order updates via mobile messaging, which is higher than the desire to receive personalized promotions (13%) , information about a product (10%) or connect with a live agent (10%) . • 75% of consumers want to track a delivery through a personalized mobile messaging link. • 69% of consumers would like to receive order updates via mobile messaging channels. – Clickatell’s annual Chat Commerce Trends Report: Retail Edition
NOT SO GREAT RESIGNATION
More than one-third of respondents who regretted quitting their jobs say that in their new role, their work-life balance had declined, their new job was different than what they were led to expect, and that they actually miss the culture of their old job. – Harris Poll, March 2022
December 2022 • Inbound Logistics 1
Powered by FlippingBook