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GOOD QUESTION What’s your best customer service tip for supply chain stakeholders?
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2,000 beads make up this ice cream cup and other cold hard facts
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INFOCUS 1 INFO SNACKS 12 VERTICAL FOCUS: RAW MATERIALS 14 NOTED 16 TAKEAWAYS 58 IN BRIEF 64 LAST MILE Dippin’ into frozen desserts
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A look at lumber and other raw materials
INPRACTICE 10 READER PROFILE John Brewer, director of
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distribution and logistics with CKE Restaurants Holdings, ensures 3,000 restaurant locations receive their products on time, accurately, and cost effectively and works with four partners to manage 19 distribution centers. 49 CASE STUDY: E-TALES Blenders Eyewear meets customer specs by focusing on technology to address shutdowns and other delays that impact inbound and outbound shipments.
28 RETAIL RETHINK How to develop a customer- centric supply chain 30 IT MATTERS Unlocking opportunity with a procurement control tower INFO 52 SUPPLY CHAIN INSIGHTS 54 WEB_CITE CITY 62 CALENDAR 63 RESOURCE CENTER
INSIGHT 4 CHECKING IN Attacks on energy attack you 6 GOOD QUESTION What’s your best customer service tip for supply chain stakeholders? 8 10 TIPS Matching inventory to demand 24 FULFILLMENT Logistics tech: the unsung hero of convenience commerce 26 DISRUPTION MITIGATION How SMBs can re-evaluate risk
A 320-foot-tall mobile harbor crane gets cargo operations rolling for a Florida port
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Eyewear maker sets sights on supply chain improvements
December 2022 • Inbound Logistics 3
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