With a new software implementation, Tiger Tail’s warehouse bottlenecks began to vanish. Orders that previously required up to 20 minutes to pack, label, and bill were now being done in five, thanks to the software’s ability to complete all steps right on the warehouse floor.
The Pacejet solution has cut warehouse delays and slashed order processing by about 75%. It has also enabled more accurate inventory forecasting. “Now, we have enough product to ful ll orders without carrying excess inventory,” Faussett says. In addition, as Tiger Tail works with more corporate clients, it’s able to, for instance, take employee names and ship products that are part of a corporate wellness account either to their homes or to the company’s location—a capability that enables Tiger Tail to pursue this new market. “We’re seeing that section of the business grow,” Faussett says. LOOKING AHEAD Tiger Tail is looking at other features from Pacejet. One is the LTL shipping comparisons it can offer. Another is an enhancement that could speed data transfers with Tiger Tail’s EDI provider. Given the commitment and dedication required to run a company, many business owners “live through the grind and the grit of making a small business work,” Faussett says. Often, they’re unaware of solutions that can streamline operations and ease some of the grind—like Pacejet. “Sometimes you don’t know what’s possible until you see it,” Faussett says. n
Once the shipping label is produced, a tracking number attaches to the shipped record. This also integrates into Tiger Tail’s ERP and attaches to the invoice that’s ready to go to the customer. Because of its integration with Tiger Tail’s ERP system, the system also knows the items have been pulled from inventory. In addition, tracking data comes back to Tiger Tail. The integration between Tiger Tail and the ERP solution is a true eld-to- eld integration, so no data is lost. Packing and shipping can be completed in a few minutes, versus the eight or nine it previously took.
better tools for shipping, Lee says. While many ERP solutions offer some shipping solutions, it’s generally not their specialty. In contrast, “it’s all we do,” Lee says. At the same time, most shippers look for a solution that can augment the capabilities of their ERP solutions, and remain tightly connected to it. Along with its core functionality, Pacejet already has connections to numerous carriers and ERP solutions. “The key to fast and reliable implementation is that we’ve done this for hundreds of other companies,” Lee says.
The integration between Tiger Tail and the ERP solution is a true eld-to- eld integration, so no data is lost. As a result, packing and shipping can be completed in as little as several minutes, versus the eight or nine it previously took.
“Pacejet solved the challenge of how we are able to ship a package ef ciently,” Faussett says. Just as important, the steps required to ship packages are simple and easy, no matter what an employee’s background or skillset. The implementation required 15 to 20 hours of time over the course of about a month on Tiger Tail’s end. “Pacejet was great at taking my hand and being a Sherpa through the process, which was fast, ef cient and streamlined,” she says.
Faussett had looked at other technology solutions, but none integrated as seamlessly as Pacejet. “With Pacejet we never have to worry about data dropping or not being in sync,” she says. “It’s seamless.” All ful llment data on the sales order translates into Pacejet. So, when Tiger Tail employees send orders into the warehouse, workers can take them from the printer, scan the label or barcode on the packing slip, weigh the package, and produce and attach a shipping label.
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